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Implementing a frictionless traveler journey at NH Hotel group

Implementing a frictionless traveler journey at NH Hotel group

Javier Mármol. VP Experience & Quality at NH Hotels Group.

Discover how NH Hotel Group is injecting Customer feedback into product design to dramatically improve guest experience. Through his presentation, Javier Marmol will do a deep dive into how NH’s latest innovation, “Fastpass”, has fully streamlined the traditional check-in and check-out process.

 

International IT Conference
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